Privacy Policy

We, Apple Tree Cattery, take information security and data protection very seriously. We are committed to ensuring that your privacy is protected. This privacy policy describes how we use the personal data we collect from you, or that you provide, when you:

• Visit any of our websites or portals (the “Website“).
• View and enquire about any of our services, online or in the cattery.
• Make a booking with us.

Please read this privacy policy carefully before submitting any personal data to us.

Definitions

The “Company“
Apple Tree Cattery, 165 Nottingham Road, Trowell, Nottingham, Nottinghamshire, NG9 3PN. For the purposes of Data Protection Legislations, the Company is the data controller.

“Customer Services“
Apple Tree Cattery, 165 Nottingham Road, Trowell, Nottingham, Nottinghamshire, NG9 3PN can also be contacted by calling 0794 790 2227.

“Data Protection Legislation“
The General Data Protection Regulation 2016, and any and all applicable laws and regulations relating to privacy and the processing of personal data.

“Third Party“ / “Third Parties“
Any company with which personal data is shared.

“Personal Data“
Any information relating to an identified or identifiable natural person.

“Website“
Any website or portal operated by the Company through which personal data is captured.

Information We Collect

We collect Personal Data from you through the use of forms, which may be on paper or on our Website. There are various reasons that we need to collect Personal Data from you:

Bookings
So we can fulfil any booking that you place with us, we will need to collect your name, address, telephone number, mobile number, email address, emergency contact details (their name and phone number), and details about your cats.

Enquiries
So we can monitor and reply to any enquiries received.

Sharing your Personal Data

The information you share with us will only be disclosed to relevant employees to be used for the relevant purposes stated above. We will not otherwise disclose your Personal Data to any Third Party unless one of the following applies:

• Your Personal Data may be shared with other subsidiaries of the Company and Third Parties for the purposes set out above. Some Third Parties may be based outside the European Economic Area (EEA), in countries that do not have the same standards of protection for personal information as the United Kingdom. We will, however, always comply with our obligations under the Data Protection Legislation before sending any of your Personal Data to such countries, to ensure sufficient protections are in place to safeguard your Personal Data.
• We, and/or Third Parties may contact you with information about products and services that we, or the Third Parties, think may be of interest to you, where you have given your consent to receive marketing communications from us and/or Third Parties. In order to deliver our services to you and, as necessary, we may use Third Party processors. Such processing is conducted under contract which contains the same protections for your Personal Data as are set out in this policy and we ensure that appropriate data protection and information security assurances are provided.
• Where it is necessary for the performance of our contract with you, including where we need to take steps to enforce any agreement which may be entered between us.
• Where we are under a legal duty to do so in order to comply with any legal obligation to which we are subject.
• To protect the rights, property or safety of our company, our staff and others.
• In the event that we sell or buy any business or assets in which case we may disclose your Personal Data to the prospective seller or buyer as part of the sale or purchase process and disclosure is required to allow that transaction to proceed; or
• If we or substantially all of our assets are acquired by a Third Party, in which case personal data that we hold about our customers will be one of the transferred assets.

Access to your Personal Data, and your other rights

You have the right to request a copy of the Personal Data the Company holds about you, at any time and at no cost to you. Should you wish to access, update or correct the Personal Data that we hold, please contact us by sending a written request to Customer Services.

If you wish to have your Personal Data deleted by the Company, please request this in writing to Customer Services. Your Personal Data will be removed within 30 days as long as it is not required for the completion of a contract with the Company or for any legal reason.

You also have the right to ask us not to process your Personal Data for any purpose. We will usually inform you (before collecting your Personal Data) if we intend to use your Personal Data for marketing purposes or if we intend to disclose your information to any Third Party for such purposes and will only process your data in this manner where we have a legitimate interest in doing so. You can exercise your right to prevent such processing by not ticking certain boxes on the forms we use to collect your data (where provided), or by withdrawing your consent at any time if you change your mind. You can also exercise that right and your right to object to any other processing at any time by sending a written request to Customer Services.

Finally, you also have the right to request that we supply your data to a Third Party as part of your right to data portability.

Data Security

The security of your Personal Data is of the utmost importance to us. We are committed to providing appropriate security controls to protect your personal information against foreseeable hazards.

All information you provide to us is stored on our secure servers with are located in the United Kingdom only. Any payment, login or register transactions will be encrypted.

Please be aware that the transmission of data over the internet is not always completely secure. Although we do are best to protect your Personal Data, we cannot guarantee the complete security of your data transmitted to us electronically; any transmission is at your own risk. Once we have received your Personal Data, we will use strict procedures and security features to restrict unauthorised access to your Personal Data.

Website Links

We may add links to and from our Website to our partner networks, advertisers and affiliates from time to time. If you follow a link to any of these websites, please note that these websites will contain their own privacy policies. We do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.

Changes to this Privacy Policy

We keep our Privacy Policy under regular review; the updates will appear on our Website. Please check it each time you visit this Website or provide us with any Personal Data.

We last updated this Privacy Policy on 27 July 2024.

Policy Feedback

If you have any questions about this privacy policy or any Personal Data which we hold about you please contact Customer Services.